Storage Shield Icon

Protect What is Worth Storing

Tenant Protection Plan

Tenant Protection Plan Claims

Self storage can be a convenient and cost-effective solution for individuals and businesses alike, but accidents and unexpected events still happen. That’s where tenant protection plans come in. They provide peace of mind and financial protection in case of loss or damage to stored items. In this blog, we will discuss how to effectively navigate tenant protection plan claims.

However, filing a claim for such incidents can be a daunting task, especially for those who are new to the process. That’s why we’ve put together this guide to help you navigate the process of filing self storage tenant protection plan claims from start to finish.

We’ll walk you through the steps you need to take, including documenting the damage or loss, contacting the storage facility, and submitting the claim. We’ll also provide tips on how to maximize your chances of a successful claim and avoid common mistakes. By the end of this guide, you’ll have the knowledge and confidence to file a claim/

Understanding the Claims Process

Before we dive into the details of filing a claim, it’s important to understand the claims process. A tenant protection plan essentially protects your stored items from loss or damage. When an incident occurs that falls under the coverage of your plan, you must file a claim to receive compensation.

The claims process typically involves several steps.

First, you’ll need to document the damage or loss by taking photos and making a list of the affected items. Next, you’ll need to contact the storage facility to report the incident and begin the claims process. The facility will provide you with the necessary paperwork and information to file your claim. Finally, you’ll need to submit your claim to the tenant protection plan provider and wait for a decision.

Tenant Protection Plan Claims

Know What’s Covered

It’s important to understand what is covered under your tenant protection plan before you need to file a claim. Most plans cover loss or damage due to fire, theft, water damage, mold, and natural disasters. Some plans also offer coverage for vermin infestations or damage caused by rodents or insects.

However, it’s important to note that not all items are covered under a tenant protection plan. Typically, items that are illegal, dangerous, or perishable are excluded from coverage. You should review your plan’s terms and conditions to ensure that your stored items are covered.

Check the Storage Shield tenant protection plan website for detailed coverage information.

Step-by-Step Guide to Filing a Claim

Management will work closely with you to gather the necessary information, complete all forms, and guide you through the entire process.

Step 1: Document the Damage or Loss

The first step in filing a claim is to document the damage or loss.

Take photos of the affected items and make a list of everything that was damaged or lost. Photos of damaged items and any photos showing forced entry or a cut or damaged lock or latch need to be provided. A screenshot of the security footage at the time the lock was cut is also necessary. It’s important to verify whether or not a disc lock was used.

This documentation will be crucial when filing your claim.

Step 2: Contact the Storage Facility

Next, you’ll need to contact the storage facility to report the incident and begin the claims process. The facility should provide you with the necessary paperwork and information to file your claim. Be sure to ask any questions you may have about the process.

Management and staff should be happy to assist you.

Step 3: Review Your Plan’s Terms and Conditions

Before submitting your claim, review your plan’s terms and conditions to ensure that your stored items are covered.

Step 4: If Appropriate, File a Police Report

If your claim involved a crime, a police officer should visit the unit and file a police report. A copy of this report must be included with the claim.

Step 5: Submit Your Claim

Once you’ve completed the necessary documentation and reviewed your plan’s terms and conditions, it’s time to submit your claim. Follow the instructions provided by the storage facility and your plan provider to ensure that your claim is processed quickly and accurately.

Common Reasons for Denial and How to Avoid Them

Unfortunately, not all claims are approved. There are several common reasons why a claim may be denied, including:

  • Failure to document the damage or loss properly
  • Attempting to file a claim for items that are not covered under the plan
  • Failing to follow the proper claims process
  • Making false or misleading statements in the claim

Be sure to document the damage or loss thoroughly and honestly, review your plan’s terms, and follow the claims process carefully.

Frequently Asked Questions about Tenant Protection Plan Claims

Q: How long does it take to process a claim?
A: The time it takes to process a claim can vary depending on the plan provider and the complexity of the claim. Generally, claims are processed within a few weeks.

Q: Will I receive full compensation for my lost or damaged items?
A: The amount of compensation you receive will depend on your plan’s coverage and the value of the lost or damaged items.

Q: Can I file a claim for items that were damaged due to my own negligence?
A: No, most plans do not cover damage or loss due to tenant negligence.


Filing a claim for loss or damage to stored items can be a stressful and confusing process. Nevertheless, with the right knowledge and preparation, you can increase your chances of a successful claim.