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Vendor Client Relationship

Vendor/Client Relationship

People store their personal belongings in a self storage facility for numerous reasons. They may store furniture during a move or inventory because their business is growing beyond their space. Whatever the reasons, tenants are entrusting their belongings to a facility for safekeeping.

Even with high-end security systems, unexpected events can occur that lead to damage or loss of property.

Despite these precautions, insurance is required at most facilities to mitigate risk and cover losses. A growing number of self storage businesses have added optional tenant protection plans as an added layer of protection. A tenant protection plan, like Storage Shield, covers certain losses not covered by insurance.

Vendor/Client Relationship

Value of Vendor/Client Relationship in a Tenant Protection Plan

What is a Tenant Protection Plan?

A tenant protection plan is a contract between the storage facility and the tenant. The facility agrees to take on a limited amount of responsibility for the tenant’s items while they are in a locked unit. Operators consent to reimburse tenants for damage to their belongings up to a specified amount.

The tenant will be refunded at the replacement cost for most of their ruined or stolen possessions. Clothing and household linens are subject to depreciation. Protection plan charges are conveniently collected with the monthly rent, and there are no deductibles.

Storage Shield Tenant Protection Plan

Not all storage protection plans and providers are alike. That’s why it is so important to shop carefully. A typical tenant protection plan is more wholesale-related, placing the responsibility on the owner to make decisions on claim approvals or denials. Storage Shield removes the weight of the claim process from the owner and manages it through our company.

Storage Shield offers live training, ease of implementation, and the flexibility to expand coverage to specialty storage. Depending on pricing, an operator can realize a profit margin of up to 90 percent.

Why is a Vendor/Client Relationship Important

Working with vendors can be a challenging process. Taking the time to set clear expectations and goals upfront will help both parties understand the objectives of the partnership. This will pave the way for a successful and profitable relationship.

Navigating the vendor/client relationship requires clear communication, mutual trust, and respect in order to achieve the desired outcome. By understanding each other’s needs, setting realistic expectations, and addressing issues quickly, both sides will benefit from the relationship.

Setting Realistic Expectations

When dealing with vendors, it is important to set realistic expectations from the outset. This will help the vendor understand the client’s needs and vice versa. The vendor can then deliver the desired level of service to the client in a timely fashion.

When setting expectations, it is important to consider the needs of both parties.

Client Responsibilities and Expectations

  • Hold the vendor accountable for what they say, what they do, and how they act
  • Read and understand the contract thoroughly
  • Understand the vendor’s capabilities
  • Expect a realistic level of service

Vendor Responsibilities and Expectations

  • Be transparent, listen, and ask questions
  • Review the contract with the owner and explain key areas
  • Be sure that the owner understands vendor capabilities
  • Clearly explain the level of service to be provided Communication and Problem-Solving
    Communication is the foundation of any successful relationship, and the vendor/client relationship is no exception. Both parties should work cooperatively to find ways to improve communication and solve any problems that arise. Effective communication will reduce stress levels on both sides.

Vendors should be open to suggestions and feedback from clients. Conversely, clients should be available for recommendations from vendors and provide feedback on areas that need to be improved. This can be done through regular communication, such as virtual meetings or phone calls.

Navigating and maintaining a successful vendor/client relationship requires regular effort on the part of both parties. Open communication, realistic expectations, and trust provide a forum for both parties to share feedback and build stable relationships.