Life happens. You’re faced with small unexpected events every day. Occasionally you’re confronted with a more significant loss that requires filing an insurance claim. And here comes that sense of dread at what you know will be a complicated process.
Filing a claim of any kind can be daunting, especially if you’re not computer savvy. Whether it’s auto, health, or home insurance, claims can be overwhelming. The reason for this is that many companies have complex websites that don’t provide a user-friendly experience. It can be difficult to locate help when you need it, thereby endlessly delaying your claim.
The good news is that there is a company that makes filing a claim as painless as possible. If you have a self storage tenant protection plan with Storage-Shield, a StorSuite partner, filing a claim is quick and easy. Help is only a click or a phone call away if you need assistance.
What is a Tenant Protection Plan
A tenant protection plan is different from insurance. It offers advantages that you don’t find in conventional insurance.
A tenant protection plan is a legal agreement between the self storage facility and the tenant. The self storage facility takes partial responsibility for the tenant’s possessions while they are kept in a locked unit. Operators commit to compensating tenants for loss or damage to their belongings, up to a predetermined amount.
Renters receive reimbursement for their losses at the current market value, except for clothing and household linens, which may depreciate over time. Protection plan fees are conveniently charged along with your monthly rent and there are no deductibles.
Tenant Protection Plan Claims
The Storage-Shield website seamlessly guides you through the process of filing a new claim or managing an existing claim.
If you need help, a staff member will walk you through the Claims Affidavit, including documenting the damage or loss, uploading photos, and submitting the claim. We’ll also provide tips on how to maximize your chances of a successful claim and avoid common mistakes.
Our easy-to-understand list of FAQs provides answers to your most commonly asked claims questions.
Filing a New Claim
When you’re ready to begin filing your claim, all you need to do is click on “File a Claim.” You’ll be taken directly to a page where you can “File a New Claim,” “Manage an Existing Claim,” or “Find Answers to Your Questions.”
Filing a New Claim will send you to the Claim Affidavit page, or you can review the questions. It’s a good idea to explore the questions before you proceed with your claim. You’ll find details and information that will help you understand the claims process.
If you’re unsure of anything give us a call. A staff member will be happy to guide you through the Affidavit, help you upload photos, and answer your questions. We want you to receive your settlement as quickly and efficiently as possible.
Managing an Existing Claim
Managing an existing claim should be less intimidating because you’ve already been through the filing process.
After you’ve filed your claim, check your inbox for two important emails: one from the Claims Department and another with your Zoho claims portal login.
If you don’t see them, check your junk or spam folders. Emails should arrive within 10-15 minutes.
You’ll be able to monitor your claims progress through the claims portal. You’ll see updates within 48 hours.
Frequently Asked Questions
The Storage Shield FAQS will answer most of your most common questions.
Here are a few examples:
How do I upload items into the work drive?
What does proof of forced entry mean?
What do I do if I have 1 unit with 2 types of claims?
I’m trying to submit my claim but it’s not going through.
This is a small sampling of the information that is available through our FAQs. You’ll find considerable information in this section.
Conclusion
Filing a Storage-Shield tenant protection plan claim for loss or damage doesn’t have to be a source of frustration.
With access to our user-friendly website, concise instructions, and the always-available help of our friendly, professional staff, filing your claim will be a smooth experience. You can feel comfortable that you’ll have help at your fingertips and receive your funds in a timely manner.
